Operations Support Analyst - Sunburst Workforce Advisors
Columbia, Maryland
Category: Field
Full Time
Job ID: 1010892
Work Setting: Corporate/Field Office
Est. Pay: $65000-$75000 / Year
Posted Date: 9/5/2025
Columbia, Maryland
Work Setting: Corporate/Field Office
Category: Field
Full Time
Est. Pay: $65000-$75000 / Year
Job ID: 1010892
Posted Date: 9/5/2025
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The Operations Support Analyst is responsible for supporting all job families under Sunburst Workforce Advisors and will be a subject matter expert in all technical systems used in day-to-day operations. The Operations Support Analyst will lead and implement changes to overall business processes and provide training to users to support successful adoption. The Operations Support Analyst will assist with development of a centralized support management site, and in turn be responsible for driving user adoption and assistance with answering support tickets as necessary.
Essential Duties and Responsibilities:
- Supports multiple stakeholders on a range of systems (Including but not limited to VMS, eRecruit, MaxView, and others systems as necessary)
- Supports multiple Sunburst Job Families with all related systems and instituting process improvements
- Educates Sunburst users for system related changes, as well as process adoption
- Reeducates system users as needed
- Informs key stakeholders of potential issues related to errors and trends
- Facilitates problem solving and requirement gathering sessions with multiple departments
- Partners with Operation Support Manager and other related teams to solve complex issues
- Supports Operation Support Manager in implementing product strategy and roadmap
- Contributes to projects that will prevent questions, problems, and eventually support tickets
- Participates in system testing for current or potential VMS partnerships
- Pursues opportunities to improve process by fostering feedback loops, documenting and sending an agreed upon plan to all stakeholders
- Facilitates the adoption of new systems through support, communication and training
- Provides great customer service to our business partners
- Acts as a positive influence and role model on the team, contributes to team morale and success
- Performs other duties as assigned/necessary
Minimum Requirements:
- Bachelor’s Degree or equivalent experience required
- Experience in the IT/Healthcare industry/staffing/recruiting or field support
- Ability to analyze system and process related issues and offer solutions
- Strong customer service and communication skills required
- Must be able to work effectively as part of a team while maintaining a strong attention to detail
- Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft Office suite software programs, internet usage, and learning program design systems and software
- Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills
- Proficiency in the English language required
At Amergis/Sunburst, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays
*Benefit eligibility is dependent on employment status.
Amergis/Sunburst is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date.
Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.
“Pursuant to the San Francisco Fair Chance Initiative, Amergis/Sunburst will consider for employment qualified applicants with arrest and conviction records”
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