Telecom Administrator

The Telecom Administrator I is an entry level-position. The ideal candidate will be responsible for administration, incident management and request fulfillment in telecommunications technology space.

• Responsible for reviewing/updating/delegating all incoming incidents, requests and tasks in the Telecom ticket queues, and taking appropriate action to resolve in a timely manner based on priority
• Oversee programming of end user data into Cisco Call Manage for new hire telephone requests, moves/adds/changes and ensure inventory is shipped prior to the delivery due date
• Engage in regular testing of phone inventory and prepare endpoints for shipment
• Manage voice mailboxes in Cisco Unity for new hires, terminations, moves/adds/changes
• Manage call report requests – additions/removals as requested
• Support Faxback software and troubleshoot/fulfill branch faxing incidents/requests
• Administration of Cisco WebEx
• Address and resolve planned and unplanned branch phone system outages; work with vendors and carriers to escalate; keep impacted parties informed and consistently enter updates to associated incident tickets
• Troubleshoot technical issues with phones – both hardware and software related
• High-level support of Ricoh multi-functional printer/scanner/fax hardware
• Perform other duties as assigned/necessary

• Up to 1 year of administrative experience with Cisco Unified Call Manager 10.x and Cisco Unity
• Preferred experience with Cisco Contact Center Express
• Preferred experience with administrating Cisco WebEx
• Strong attention to detail and organizational skills
• Excellent communications skills – both written and verbal
• Preferred CCNA or Network+ certification
• Preferred inventory management experience
• Preferred experience with Solarwinds
• Flexible and able to adapt to a rapidly changing environment
• Positive, self-motivated individual who can complete tasks independently
• Vendor management skills
• Preferred experience with multi-functional printers (MFP/MFD)