Bilingual Behavioral Health Scheduler

Amergis Healthcare is actively looking for Bilingual Behavioral Health Schedulers that would be interested in a 13 Week, Hybrid Full-Time Contract at a Facility in Berwyn, IL. Additional details of the contract are below:

Position: Bilingual Behavioral Health Scheduler

Location: Berwyn, IL (Hybrid)

Pay Rate: $22 per hour  

Schedule:

• Hybrid – The position requires 3 days on-site at the office each week in Berwyn, IL. Additional on-site hours as needed.
• Weekly Schedule: Tuesdays-Fridays: 9:30-7; Saturdays: 9am-1pm.
• On-site workdays: Tuesday, Wednesday, and Thursday
• Remote optional days: Friday and Saturday

Duration:

• 13 Weeks (Potential for Temp to Perm)

Essential Duties and Responsibilities:

1) Maintains the schedules of the behavioral health direct service staff in the Electronic Health Record, including maintaining the blocks of time for clinical and administrative time. Updates schedules in the system as staff availability changes.

2) Schedules appointments for clients of Pillars Community Health.

3) Provides outreach to people seeking behavioral health services; explains assessment process, including information on consents, items to bring in, and what to expect during the initial appointment.

4) Maintains call list, documents number of outreach attempts and follows department procedures for engagement and discharge based on call response.

5) Provides clear and professional communication and excellent customer service.

6) Cancels and/or reschedules BH direct service staff absences, assists with permanent schedule changes, or changes to appointment details.

7) Follows up with clients who missed their appointment to reschedule or facilitate discharge from services.

8) Monitors schedules for accuracy, cancellations, and back fill openings.

9) Other duties as assigned.

Requirements:

• High School Diploma or GED required. 
• At least 2 years of experience required where one has worked in a centralized healthcare scheduling system, where the primary responsibility is to maintain staff schedules, schedule appointments for healthcare professionals, and follow up with patients/clients
• Bilingual in Spanish and English required.
• Strong customer service skills.
• Excellent organizational, time management, and written and verbal communication skills.
• Ability to work on multiple tasks simultaneously meets required timelines and performs in a fast-paced, complex organization.