Customer Service Representative $23/hr

BASIC PURPOSE

Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department.  This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. 

POSITION DESCRIPTION

·       This position is the frontline to customer service and our clients.  Is responsible for all client/patient registrations for the county health department.  The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports.

·       Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.

·       Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data.

·       Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections.

·       Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.

·       Receives or delivers materials and equipment.

Knowledge, Skills, Abilities and Competencies

Knowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide good customer, interpersonal and communication skills.