Program Manager
Phoenix, Arizona
Category: Field
Full Time
Job ID: 868823
Work Setting: FieldOffice
Est. Pay: $70000-$80000 / Year
Posted Date: 11/11/2024
Phoenix, Arizona
Work Setting: FieldOffice
Category: Field
Full Time
Est. Pay: $70000-$80000 / Year
Job ID: 868823
Posted Date: 11/11/2024
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The Program Manager serves as a leader for the program management team. The Program Manager is responsible for client satisfaction, account revenue/growth, professional development of the program management office staff and overall business profitability.
Essential Duties and Responsibilities:
- Provides leadership, support, guidance and direction to the employees within the Program Management office
- Supervises all applicable support staff
- Supports the Senior Program Manager with developing effective market research, pricing development, and evaluating candidate supply and demand metrics in order to maintain appropriate client terms and pricing
- Participates in implementations as necessary and oversees the contingent labor onboarding process on all orders associated with the program management team for any assigned clients
- Develops sound working relationships with the appropriate customer sponsors at any assigned clients where SWA maintains a contractual relationship
- Develops and executes business reviews at the necessary frequency for any assigned clients
- Grows and expands the client relationships to increase revenue, sales and market share
- Maintains the service satisfaction levels of our clients and customers with appropriate level of collaboration from all program management team members and divisional resources
- Ensures accurate and timely billing processes are followed by clients and suppliers
- Develops reporting strategy and frequency to ensure all KPIs and SLAs are met and appropriately documented
- Attends conferences, client sponsored events, and other national events designed for client sourcing and name branding
- Adheres to Sunburst Workforce Advisors’ internal policies and procedures, state healthcare requirements, and all federal & state laws/regulations, including wage payment laws.
- Understands and adheres to the company’s best practices and business ethics standards.
- Develops and maintains communications in a cooperative and professional manner with all levels of staff within the organization
- Performs other duties as assigned/necessary
Minimum Requirements:
- Bachelor’s Degree in a related field preferred
- A minimum of two (2) years of experience in sales/recruitment/project management
- Experience in program/project implementation and management preferred
- Strong analytical and judgment skills
- Ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, and develop realistic action plans
- Excellent interpersonal skills with the ability to develop strong professional business relationships with internal staff, branch level employees, corporate employees, clients and suppliers.
- High degree of initiative and ability to take independent actions and calculated risk, look for and take advantage of opportunities
- Intermediate computer skills using Microsoft Windows, Word, Excel and Maxim’s proprietary computer programs
- Ability to successfully handle multiple tasks/projects simultaneously
- Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required
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