Desktop Support Specialist 1

Columbia, Maryland

Category: Corporate

Full Time

Job ID: 793471

Work Setting: Headquarters

 

Est. Pay: $18-$24 / Hour

Posted Date: 6/10/2024

Columbia, Maryland

Work Setting: Headquarters

Category: Corporate

Full Time

Est. Pay: $18-$24 / Hour

Job ID: 793471

Posted Date: 6/10/2024

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The Desktop Support Specialist assists staff in Maxim’s Corporate Office and remote locations with technical support of desktop computers, applications, and related technology. Support includes, specifications, installation and testing of computer systems and peripherals within established guidelines. In addition, the Desktop Support Specialist helps maintain and test associated equipment.
Essential Duties and Responsibilities:
  • Assists Maxim employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application serves, and administrative systems
  • Works with procurement staff to purchase hardware and software
  • Assesses functional needs to determine specifications for purchases
  • Adheres to all Maxim and worksite rules, policies and procedures
  • Assists with supporting projects and programs
  • Researches new software as recommended by the Company or its clients, and makes purchase recommendations
  • Troubleshoots and resolves all support calls escalated from the Solution Center
  • Implements all IT security standards. May perform other duties required, assigned, or deemed necessary by Maxim and/or the facility/client/supervisor
  • Orders computer supplies
  • Performs other duties as assigned/necessary
Minimum Requirements:
  • A preferred minimum of 6 months to 3 years of experience supporting Windows and Mac devices laptops, desktops, tablets
  • High School diploma or equivalent required; CompTIA A+ certification and/or MCP certification is a plus
  • Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
  • Experience installing software, patches, updates on desktops, laptops, servers
  • Experience troubleshooting basic network, software, printing problems
  • Excellent customer service, problem solving and conflict resolution skills
  • Proven team player with outstanding interpersonal and communication (written & oral) skills
  • Experience with Remedy ITSM preferred
  • Experience with Microsoft products, including, but not limited to, SCCM, Office, Project, Internet Explorer and Visio
  • At least two (2) years of customer service experience in an IT environment required
  • Strong written and verbal communication skills necessary
  • Ability to handle stressful situations in a calm, courteous, and efficient manner
  • Ability to meet deadlines and multitask
  • Flexibility in supporting on-call requirements
  • Proficiency in the English language is required

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