Unemployment Claims Coordinator

The Unemployment Claims Coordinator provides support to the company in tracking, facilitating and managing all aspects of the unemployment process.

• Partners with third party claims administrator (Equifax) for all Unemployment processes for the company
• Completes Unemployment related requests accurately and timely
• Tracks all parts of the Unemployment process by branch office and identifies appropriate actions
• Determines, notifies and preps hearing participants
• Maintains files and closes cases according to established procedures
• Identifies trends and recommends corrective measures
• Ensures Compliance with all state and federal regulations in relation to Unemployment
• Works closely with branch offices to ensure accurate data is provided for timely responses to state agencies
• Provides support and education to local offices in regards to best practices, policies, and recommendations. Escalates concerns appropriately
• Manages postal and electronic unemployment mail
• Performs other job-related duties as requested

• High School Diploma or equivalent required
• Two (2) years of experience in Human Resources and/or unemployment processing preferred
• Strong organizational skills, critical thinking, and great attention to detail required
• Ability to multi-task and meet competing priorities and deadlines
• Ability to communicate effectively, both verbally and in writing, across all levels in the organization
• Excellent judgment and discretion handling confidential data
• High level of proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required