Position Description:

The Team Lead supervises a team ofBillers and Collectors for the Region, and is responsible for managing allaspects of the billing process. Additionally, this individual actively monitorsthe Accounts Receivable (A/R) aging.

Essential Duties andResponsibilities:

• Supervises billing and collections activities for thespecified district/region with a team of five to ten Billers, Collectors,and/or Reimbursement Specialists
• Through servant leadership, continuously assess eachteam members training needs and train each team members on all parts of theirjob, as needed.
• Follows-up regularly and timely to ensure all teammembers complete their assignments daily, weekly, and monthly.
• Ensures quality processes are followed and communicated
• Collaborates and provides continuous and ongoingfeedback to team members, peers, partners, and manager for the purpose ofimproving Maxim and relationships.
• Developsteam members using individual development plans, role specific competencies,mentorship, stretch assignments, andestablish succession plans.
• Collects on over90 day accounts and other escalated accounts, as needed. Keep manager informedof any potential issues that would impact cashflow.
• Organizesand maintains daily operations, plans for future workflow, and creates the teamschedule
• Ensures a high levelof customer service for our branch offices, clients and payer partners
• Acts as a subject matter expert with assigned statesand/or payers
• Performs root cause analysis of denials and otherpayment issues.
• InformsManager of potential Cash and A/R impact due to payer or claims issues, anddevelops solutions to issue
• Performs other duties as assigned

Minimum Requirements:

• High School degree required; Bachelor’s degree preferred
• Experience with commercial insurance required
• Must have experience in healthcare reimbursement, withat least two years of supervisory experiencepreferred
• Strongcustomer service skills required
• Ability to work in a fast-paced environment and handlemultiple tasks, while maintaining strong attention to detail
• Proficiency in Microsoft Office, with intermediateproficiency in Excel
• Ability to handle difficult situations in a positiveand professional manner
• Excellent coachingskills and abilityto motivate team members to reach their goals and potential
• Availablefor occasional travel to off-site meetings
• Excellent written and verbal communication skills